Citizenship and Immigration Services
Managed by U.S. Citizenship and Immigration Services (USCIS), the United States’ lawful immigration system is one of the most generous in the world.
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CIS Ombudsman Strategic Plans
The Office of the Citizenship and Immigration Ombudsman (CIS Ombudsman) aims to be a champion for a transparent and efficient immigration benefits system administered by U.S. Citizenship and Immigration Services (USCIS). Our strategic plans help us to effectively carry out our mission through casework, stakeholder engagement, and policy recommendations.
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GBV Student Toolkit Flyer
GBV Student Toolkit Flyer
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Family Reunification Task Force – Filing Guides and Cover Letters
Reference documents for submitting Form I-765 Application for Employment Authorization and I-131 Application for Travel document through the FRTF process.
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CIS Ombudsman Case Assistance Infographic
If you cannot resolve your issue with USCIS and you have exhausted your options reaching out to the agency, you may request assistance from the CIS Ombudsman’s office. To learn how to request case assistance from our office, please take a look at our one-page infographic.
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Joint Webinar with USCIS on the HART Service Center
On April 30, 2024, the Department of Homeland Security’s (DHS) Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) hosted a joint webinar with U.S. Citizenship and Immigration Services (USCIS) on the Humanitarian, Adjustment, Removing Conditions, and Travel Documents (HART) Service Center’s one-year anniversary.
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The CIS Ombudsman’s Webinar Series: Joint Webinar with USCIS on its New Fee Rule
On February 27, 2024, the Department of Homeland Security’s (DHS) Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) hosted a joint webinar with U.S. Citizenship and Immigration Services (USCIS) on USCIS’ final rule to update certain immigration and naturalization fees (fee rule).
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The CIS Ombudsman’s Webinar Series: Engagement with USCIS on the EB-5 Immigrant Investor Program
On October 30, 2023, the Department of Homeland Security’s (DHS) Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) hosted a joint webinar with U.S. Citizenship and Immigration Services (USCIS) on the EB-5 Immigrant Investor Program and implementation of the EB-5 Reform and Integrity Act of 2022 (RIA).
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How to Avoid Getting Locked Out of Your USCIS Online Account Tip Sheet
Tip sheet on how to avoid getting locked out of your U.S. Citizenship and Immigration Services (USCIS) online account
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The CIS Ombudsman’s Webinar Series: Engagement with USCIS on Customer Experience Enhancements
On September 26, 2023, the Department of Homeland Security’s (DHS) Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) hosted a joint webinar with U.S. Citizenship and Immigration Services (USCIS) on recent customer experience (CX) enhancements and online tools.
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Afghan Re-Parole Process Tip Sheet
A tip sheet on navigating the Afghan re-parole application process